Shipping policy

14-DAY RETURNS

Most products qualify for 14-day returns for a full refund of the purchase price when returned in new condition, as notated on each product page. Certain discounted on sale items are generally not returnable.

Return shipping expense is the responsibility of the customer.

However, we are happy to send a return shipping label at our Commercial Shipping Rates. Should you decide to return an item, please click the chat button on our website to leave a request of return and provide your contacting email as well as the returning order number.

Returning an order by 'refusing to accept it' will incur a return shipping fee that will be deducted from your refund amount. Since most of our handmade rugs are made in Afghan and Turkey, such returning will take some time and shipping, restocking fees. Please reconsider before you making the order to avoid any unnecessary return.

Refused packages may also be subject to a 20% restocking fee (unless damaged). Damaged orders will be replaced at no cost to the Customer.